If you are one of the many flight attendants who purchased supplemental insurance from Colonial Life & Accident Insurance Company, there may come a day when you need to file a claim with the company. Simply follow these easy steps:
• To download a claim form and find further instructions, click on the Colonial tab on our union's web site, www.twu556.org.
• Please write your employee number on each page of the claim form to help identify and process your claim quickly and easily.
• The employer's section of the form does not need to be completed. Colonial will verify the dates you missed work.
• The doctor's portion of the claim form must be completed before you send the form.
• Sign and date the HIPAA form in case we need to obtain any information from your doctor.
• Initial any specific services that you want to authorize, such as sending payments by overnight delivery or discussing your claim with your local sales representative, etc.

When you've completed the form, you may fax (1-800-880-9325) or mail it to:
Colonial Life & Accident Insurance Company
P.O. Box 100195, Columbia SC 29202

You should receive a telephone call within two or three days after your claim is received.

For claims status or additional help with your claim, contact Colonial's Customer Service Center at 1-800-325-4368. Representatives are standing by weekdays, 7:00am - 6:00pm, Central Time. From this number you can also access the automated system to check on your claims status 24 hours per day, seven days per week.

We sincerely hope you do not ever have a need to use your insurance; but if you do, Colonial has an outstanding service record and is standing by to help you through the process.

update 04/30/08