Close

Not a member yet? Register now and get started.

lock and key

Sign in to your account.

Account Login

Forgot your password?

Known Crewmember Program (KCM)

UPDATE: June 9, 2013

Your TWU Local 556 Executive Board deeply regrets that an unauthorized, third-party KCM mobile application, created by former Local 556 1st Vice President Chris Click, was previously posted to this page. We apologize profusely for this unauthorized use of the Known Crew Member trademark, owned jointly by Airlines for America (A4A) and the Airline Pilots Association (ALPA).

TWU Local 556 advises our Members not to download or use this unauthorized application and to delete the application from their mobile devices immediately if they have not already done so.

The Executive Board and Membership of TWU Local 556 sincerely hope that this disregard of the Known Crew Member trademark does not jeopardize the invaluable benefits enjoyed by the Members of TWU Local 556, the Union of Southwest Airlines Flight Attendants.


UPDATE: March 28, 2012 @ 1230 Central

Click to Read the POST: Known Crewmember Program Scheduled to Arrive in MCO


Beginning February 19, Southwest Flight Attendants will be able to participate in TSA’s Known Crewmember (KCM) program, which allows for expedited security screening at select airports.

How KCM Works
Beginning February 19, you will be able to pick up a bar-coded KCM access card in your base. Presenting the KCM card at a KCM entry point can expedite your access by enabling the TSA Agent to retrieve your information with a quick swipe of the card. However, you may also use the KCM entry points if you do not have a KCM access card. Clearing a KCM entry point without an access card may take longer, as a TSA Agent will need to request information from you and then type it into a computer.

Requirements for KCM Entry Points
To use a KCM entry point, you must:
– be in uniform whether working, deadheading, or commuting
– present a valid SWA Crew ID
– be an active Employee (see Q&A below for further details)
– present government-issued photo ID, such as driver license or passport
– present the KCM access card (not required but preferred)

As with all alternate TSA screening programs, there is a random screening element, and Crew Members using KCM entry points may be selected for additional screening. Please allow sufficient time for normal screening if selected.

Registering Your Access Card
Once you obtain your KCM access card from your base, you will receive instructions to complete the online registration via the access card website (https://myKCMsupport.com). You must be on active status to register.
Participation in the KCM program is a privilege available to active Southwest Flight Attendants and is subject to suspension and/or revocation by the TSA and/or Southwest. KCM program details, airport entry points, and hours of operation are on the KCM web site (www.knowncrewmember.org).

Known Crewmember (KCM) Q&A

What is Known Crewmember® (KCM)?

The definition from the Known Crewmember website (www.knowncrewmember.org):
Known Crewmember® (KCM) is a new risk-based screening system that enables Transportation Security Administration (TSA) security officers to positively verify the identity and employment status of flight-crew members.
As of February 19, 2013, this service is available to SWA Flight Attendants at participating airports. TSA security officers at KCM entry points access Southwest Airlines Employee information in a seamless way to positively verify the identity and employment status of Crew Members.

Who can use the KCM entry point?

KCM service is available to any Southwest Airlines Crew Member—Flight Attendant, Captain, or First Officer—that has active status with the Company and is working or commuting to work. Please note that there are requirements for KCM, outlined in the “What are the requirements to use the KCM Checkpoint?” question below.

Which airports use KCM?

A list of airports currently offering the KCM service (thus providing KCM entry points) is available through the KCM website. HOU, DAL, and OAK domiciles do not currently offer KCM entry points (as of February 19, 2013).
We reference the KCM website instead of providing a list of the airports because the decision to provide and staff the KCM entry point is made by TSA, A4A, and the airports (with input on anticipated usage from the Air Carriers). As the service grows, more airports will add KCM entry points, and the KCM administrators will update this website.
Please be assured that SWA is actively lobbying all airports we serve to provide KCM entry points, and the added participation of our airline in the KCM service will likely increase possible usage of the KCM in locations, and this should add many airports we service to the list of airports considered for KCM.

What are the requirements to use the KCM service?

To use a KCM entry point, a Crew Member must:
– Be in uniform whether working, deadheading, or commuting
– Present their valid Southwest Airlines Crew ID
– Be an active Employee (see “What is the definition of an “active” Employee…?” below)
– Present Government Issued photo ID (e.g., passport or driver license)
A KCM access card (further detailed below) will be available from your Inflight Base Coordinator beginning February 19, 2013. This card is not required, but registering and presenting this card at the KCM access point will greatly expedite your passage.
Even when all requirements are met, a Crew Member at a KCM access point may be selected for additional random screening. You must comply fully with all TSA Security Officer directives, and allow sufficient time for normal screening if selected. Failure to comply can result in the Company opting to remove your access to the KCM program.

What is the definition of an “active” Southwest Airlines Flight Attendant as it pertains to the KCM service?

Active status, as it pertains to the KCM service, can be determined by your Crew Web Access (CWA) Crew board. You are considered inactive (not active) on any calendar day on which certain nonfly codes associated with absence or leave appear on your Crew Board.
Examples of these nonfly codes include:
– LME/LMEN (Medical Leave)
– LMA/LMAN (Maternity)
– WCP/WCN (Worker’s Comp/OJI)
– SLP/SLN/SLT/SL1
– LVN (Personal Leave)
– PLN (Parental Leave)
– NS/UTC/NST
– SUS (Suspension)

What is a KCM access card?

A KCM access card allows a Flight Attendant to register their information to a bar-coded card with the Known Crew Member service provider. This card can then be carried and presented at the KCM access point, along with the other required elements. The TSA Security Officer can scan the barcode in lieu of manually keying the information, thus expediting the passage through the KCM access point. Using the card eliminates chances of data entry error and reduces the possibility of a “Denied” response. A KCM access card is not required to use the KCM entry point, but is highly recommended by both the TSA and the Company.
KCM access cards will be available for pickup from your Inflight Base Coordinator starting February 19, 2013. Instructions to register the card will be provided, and this registration must be completed before you can successfully use the KCM access card.
Note that this KCM access card registration is with the KCM service provider, and is not associated with Southwest Airlines. Be sure to note your UserID and password at the time of registration, as this will be required to make any future changes.

Do I have to have a KCM access card to use the KCM entry point?

No, you do not, but it is highly recommended. Requirements for the KCM entry point are outlined above (“What are the requirements to use a KCM entry point?”).

What happens if I lose my KCM access card?

If you lose your KCM access card, it is recommended that you access the KCM service provider website (http://www.mykcmsupport.com) using the UserID and password you created in the initial registration (be sure to save it!) and remove your association to the card using the “Change Status” tab to deactivate the card. You may obtain a new card from your Inflight Base Coordinator and register this card.
For another person to successfully use a lost KCM access card, they would have to meet all requirements of the program, as well as have the other forms of ID required that match the identification of the Crew Member that is registered to the card. As an additional note, the KCM access card is not considered an “accountable item” as defined in the Flight Attendant Manual.

Why would I be denied at the KCM entry point?

Possible reasons for denial at a KCM entry point:
– Employee is not “active” status
– A data issue (missing information in SWA identity systems)
– The KCM service is down (technical problems)
– As with all TSA Screening, random selection may result in denial or further screening
– You are not eligible for KCM due to repeated violation of the rules (at the discretion of the Company or KCM service provider)

If denied, comply with all requests of the TSA Security Officers and proceed through regular security lines. Further information and support resources are outlined below (“I have a KCM question or concern…”).

I have a KCM question or concern. Who at Southwest Airlines can help?

If you are denied at a KCM entry point, you should proceed through the regular security lines (non KCM). Once through security, if you wish to report a problem or concern with KCM, please contact 1-800-447-9291, select Option 3, then Option 2 for “KCM Questions and Concerns.” Provide the requested information, and your call will be returned as the operation allows. You may also submit your question or concern via e-mail to InflightKCM@wnco.com.
Note that you must comply with all requests of the TSA Security Officer, failure to do so can result in discipline and/or removal from the KCM program.

What are some good information sources for KCM updates?

- The Known Crewmember website (https://www.knowncrewmember.org) is maintained by Airlines for America (A4A), the KCM Administrator.
– On SWALife, go to inflight >bidding >crew planning to find SWA KCM guidelines and support.
– Various apps are available that are owned and maintained by TWU, ALPA, etc. These apps are not supported or maintained by SWA, and the information contained therein is not representative of the Company.

Who decides which airports offer the KCM service?

The decision to provide and staff the KCM entry point is made by TSA, A4A, and the airports (with input on anticipated usage from the Air Carriers). As the service grows, more airports will add KCM entry points.
Please be assured that SWA is actively lobbying all airports we serve to provide KCM entry points, and the added participation of our airline in the KCM service will likely increase possible usage of the KCM in locations, and this should add many airports we service to the list of airports considered for KCM.

Can you give some examples of actions that may cause me to be removed from the KCM service?

At the discretion of the Company and/or the TSA, a Crew Member may be removed from the KCM program, thus denying use of the KCM entry points. Examples of KCM violations include, but are not limited to:
– Failure to comply with TSA Security Officer instructions
– Attempts to carry prohibited items through a KCM entry point
– Attempts to carry baggage not belonging to the Crew Member through a KCM entry point
– Attempted use of KCM entry point while inactive

How can I find the KCM entry point at a participating airport?

A current list of airports participating in KCM and diagrams outlining the location of KCM entry points can be found on the KCM website (http://www.knowncrewmember.org/Pages/Airports.aspx). The location and hours of KCM entry points can change at the discretion of the TSA and airport officials.
While we do not have control of the decisions, SWA does have Employees in close contact with the TSA and airport officials. If you have feedback or concerns regarding location or hours of KCM entry points, please feel free to contact your SWA KCM support by calling 1-800-447-9291 (Option 3, then Option 2), or emailing InflightKCM@wnco.com.

When will AirTran Flight Attendants be able to use the KCM entry points?

The effort to add AirTran Flight Attendants to the KCM service is already underway, and the Company will publish a beginning date when this date is finalized. Additional Technology changes to verify the identity of the AirTran Flight Attendants have to be completed and tested prior to launching the service.
We recognize the value of this service and want to provide it as soon as possible to our AirTran Flight Attendants.