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24 Jul E-News | Comments

Operational Update – Moving Forward

bug_color copy.main.page.smallI offer my sincere thanks to those of you who have displayed such professionalism and patience during this crisis at Southwest Airlines. I recognize that it doesn’t take away the suffering that those of you on the front lines have faced, but I appreciate you and am so sorry for what you have experienced. I am also sorry for what our Customers have experienced and know that you have gone above and beyond to take care of them as not only the face but the heart of Southwest Airlines.

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22 Jul E-News | Comments

Open Time Delayed, Again

SWA Heart LogoSouthwest Airlines Management has informed TWU Local 556 Leadership the release of Open Time will again be postponed. The new release of Open Time for the August bid period will be on Monday, July 25, at 2200 local time.

Yesterday, TWU Local 556 filed a Group Grievance on behalf of the Membership for the blatant contractual violation of not releasing Open Time on the 20th of this month. The TWU Local 556 Grievance Team will continue to research all issues brought forward on this topic, and others, for inclusion in grievances.

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22 Jul E-News | Comments

Continued Operational Failures

bug_color copy.main.page.smallWhile Management has assured us that “all operational systems are available and up-to-date,” Flight Attendants continue to suffer repercussions from the technical meltdown that wreaked havoc at Southwest Airlines on Wednesday. Additional flights will be canceled today as the system is pieced...

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21 Jul E-News | Comments

Unacceptable!

bug_color copy.main.page.smallUNACCEPTABLE! No other word comes to mind to describe yesterday’s technology failure at Southwest Airlines and the resulting chaos which continues for its Flight Attendants this morning.

I realize that technology has its limitations and will fail from time to time, but we have been hearing about Southwest Airlines’ struggles with technology for years, followed by promises that a new and improved system is being developed. Considering that Southwest Airlines has announced record-breaking profits for the 2nd quarter of 2016, this latest debacle is a slap in the face to those of us working the front lines, the People Behind the Profits. With all these record profits, where is the Company spending the money? It sure isn’t on technology! Should we demand the resignation of the Vice President of IT?

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Open Time Delayed

SWA Heart LogoSouthwest Airlines Management has informed TWU Local 556 that due to their system wide technology outage that affects many of their applications, including CWA, the release of Open Time originally scheduled for July 20, 2016 will be delayed 48-hours for all bases. The new release of Open Time for the August bid period will be on Friday, July 22, at 2200 local time.

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